Refund & Return Policy

START A RETURN

 

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. All returns and/or exchanges require a Return Authorization Number (RMA #) which will be generated after creating a return request through our return portal located at the top of this page.

Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges. Any item(s) returned that does not meet the criteria listed below will not be eligible for a return and/or exchange.

  

Items eligible for returns/exchanges:

  • Order was placed no more than 30 days ago
  • Must be purchased from www.ttzaudio.com
  • Item(s) is unused, uninstalled, is void of any signs of use, and is complete with original packaging

 

Items not eligible for returns/exchanges:

  • Orders that were placed more than 30 days ago
  • Orders that have not been returned within 30 days of initiating a return request
  • Items that have signs of usage like scratches, dents, torn packaging, is missing original packs and packaging
  • All sale items or items purchased with a promotional code
  • If the item is no longer available on www.ttzaudio.com
  • Items that are purchased from other retailers or distributors

 

Returning for a refund:

  • Refund goes back to customer's original payment method.
  • Original shipping cost does not get refunded (If sent FREE)
  • Restock Fee: 10% (We ask that all returned items are packed and placed in their original packaging)

 

Returning for store credit:

  • Cost of item gets loaded onto a gift card coupon
  • Original shipping cost does not get credited
  • Restock Fee: FREE (We ask that all returned items are packed and placed in their original packaging. If a returned item is received in any other way, you will be charged a 10% restocking fee)

 

Exchanges:

  • Can exchange an item for another with cost adjustment
  • Restock Fee: 10% (We ask that all returned items are packed and placed in their original packaging).
  • Responsible for all shipping costs.

 

For additional help on any return inquires/issues, please email us at support@ttzaudio.com